Policies
Cancellations, refunds and privacy
What to expect if your plans change, and how we take care of your information.
Qué pasa si cambian tus planes y cómo cuidamos tu información.
Cancellations and refunds
Sessions
Publishing Decision Session, Beyond Publication Session and manuscript evaluation meeting. We hold this time just for you, so please let us know at least 48 hours ahead if you need to reschedule or cancel; with that notice, you receive a full refund. Without it, the session can't be refunded, unless there is an emergency. We wait 10 minutes on Zoom; after that, the session is considered missed and is not refunded.
Manuscript Assessment
Full refund if you cancel before you send your manuscript. Once you send it and we begin reading, the assessment is not refundable.
Editing and Publish-Ready
Deadlines, payments and cancellation terms are set in your written quote before any work begins.
Poetry Revision Coaching and Manuscript Studio
Full refund if you cancel at least 48 hours before your first session. Once the program starts, any session can be rescheduled with at least 48 hours of notice. Without that notice, the session counts as used and is not refunded, unless there is an emergency. We wait 10 minutes on Zoom before a session is considered missed. If you pay in installments, each payment is due before the sessions it covers.
Self-Publishing Lab and Studio groups
Full refund if you cancel at least 7 days before the first session. After that, you can move your place to the next edition. If the group doesn't reach the minimum of 4 participants, you choose between a place in the next edition or a full refund.
Schools
Terms for school programs, including printing, are set in each proposal.
Resumen: cualquier cambio o cancelación se avisa con al menos 48 horas, salvo emergencias. Con ese aviso, recibes tu reembolso. Sin aviso, o si no entras al Zoom en los primeros 10 minutos, la sesión se pierde y no se reembolsa. Si tienes dudas, escríbenos.
Privacy
What we collect
Your name, email and the answers you send through our forms, the manuscripts or pages you send by email, and the details needed to invoice you.
How we use it
Only to reply to you, prepare and deliver your service, and send invoices. We never sell or share your information, and we don't add you to any mailing list without asking.
Your manuscript
Your manuscript is confidential. We don't share it with anyone, and we delete it when our work together ends.
Services we use
Forms are stored by Netlify, which hosts this site. Card payments are processed by Stripe; we never see your card number. Email goes through Cloudflare and Google. Visits are counted with Cloudflare Web Analytics, which does not use cookies or collect personal data.
Resumen: solo usamos tus datos para atenderte, nunca los vendemos ni compartimos, y tu manuscrito es confidencial. Para borrar tus datos, escríbenos.
Last updated October 30, 2026.